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Support FAQ

Lago Bridge Support FAQ

1. Which wallets are supported by the Lago Bridge?

Currently there are only two wallets supported. The Metamask wallet is supported for Ethereum and X-wallet is supported for Kadena

2. Why are the tokens called kw-token?

Tokens are given a kw-prefix to denote the fact that they are non-native, wrapped assets. The “kw” stands for Kadena wrapped. For example, USDC that is transferred to Kadena will then be known as kwUSDC. These assets are only for use within the Kadena ecosystem and attempts to transfer them to other chains can result in loss of funds.

3. What fees does the bridge charge?

The bridge charges gas fees for the Ethereum network only. Lago Finance pays the Kadena gas fees for the user and does not charge any additional fees at this time.

4. What if the gas price is more than the amount I am transferring?

When moving tokens through the Lago Bridge, the user incurs standard Ethereum gas fees. Users who attempt to transfer an amount worth less than the gas fee risk their transaction failing and loss of funds.

5. How long does a bridge transfer take?

The speed of the bridge transfer is related to the current congestion of the blockchains that are enacting the transfer. The average bridge transfer should take around 5 minutes. During peak traffic times a transfer could take upwards of 15 minutes to complete.

6. Can I cancel a transaction after it has been initiated?

Once a transaction has been initiated on the Lago Bridge, there is no way to reverse it. Do not attempt to reject the transaction after you have connected your wallet and confirmed the transaction details. At that point, the only way to retrieve your funds back on their original chain is to use the bridge in the opposite direction.

7. I made a transfer to the wrong address. Can I retrieve my funds?

Unfortunately that is not possible. Only the owner of the private keys for that wallet address can move the funds.

8. Can I transfer funds to the Lago Bridge using an exchange account?

This is not recommended. The Lago Bridge should only be interacted with directly through the UI with a user’s wallet. Once funds have been transferred to an exchange account, it is up to that exchange’s policies on whether or not you will receive the funds as expected. If you wish to deposit funds on an exchange from the Lago Bridge, send them to your own personal account before transferring to the exchange.

9. I initiated a deposit on Ethereum and it is still pending. What should I do?

You should wait for the transaction to settle on Ethereum. If the gas fees you supplied were too low, this might take some time. Do not cancel the transaction as this might result in loss of funds.

10. What if my token is not visible in the explorer?

When a transfer is complete, there will be a confirmation number. This is known as a request key for the Kadena network and a transaction hash for the Ethereum network. It may take a few minutes for transactions to appear within their respective block explorer. Users may need to add the token to their respective wallet for it to appear.

11. What tokens does the bridge currently support?

We currently support USDC and wBTC. The wrapped tokens are known as kwUSDC and kwBTC. Their token addresses are lago.kwUSDC and lago.kwBTC respectively. Follow us on Twitter @lagofinance to see the latest news and updates on the bridge.

Troubleshooting

1. What if my connection drops in the middle of a transaction?

If your connection drops in the middle of the transaction, you will need to use the Transaction Recovery tool. To do this go to this link. Then enter the token, blockchain, and transaction hash related to your dropped transaction. This will allow you to redeem the tokens that were involved in the transfer.

2. What if my browser freezes on a screen before the transaction is complete?

If your browser freezes while you are performing a transaction, you will need to use the Transaction Recovery tool. To do this go to this link. Then enter the token, blockchain, and transaction hash related to your dropped transaction. This will allow you to redeem the tokens that were involved in the transfer.

3. What if I can’t connect my wallet to the Lago Bridge?

If you are having problems connecting your wallet to the Lago Bridge, first ensure that your wallet is set to the right network. If this does not fix the issue, then disconnect the wallet from the bridge, clear your browser cache, and reload the page. Now attempt to reconnect the wallet.

4. What if I reject the signature request from Metamask when entering the transaction details?

If you rejected the signature request before you have actually initiated the transaction, you have not yet started the transfer and therefore you will just need to reconnect your Metamask wallet and restart the transfer process.